Frequently Asked Questions (FAQs)
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We offer a wide range of tours to suit various interests and preferences, including:
- Adventure Tours: Hiking, biking, safaris, and more.
- Cultural Tours: Sightseeing, historical sites, and local experiences.
- Luxury Tours: Private, VIP experiences with upscale amenities.
- Family Tours: Kid-friendly activities and destinations for the whole family.
- Group Tours: Organized group trips with scheduled itineraries.
Booking a tour is easy! Simply follow these steps:
- Browse our tours and choose the one you’re interested in.
- Select your desired date, number of participants, and any extras.
- Click "Book Now" and fill out your details in the booking form.
- Proceed to checkout and complete the payment. You’ll receive a confirmation email once your booking is confirmed.
Yes, we offer customizable tours for small groups or private bookings. Please contact our customer service team to discuss your preferences, and we’ll tailor the experience to suit your needs.
The price of each tour includes:
- Transport (where applicable)
- Entry fees to attractions
- Local guide services
- Meals (if specified)
- Special activities (like cooking classes, workshops, etc.)
Please refer to the individual tour pages for more detailed information about what’s included and excluded.
Absolutely! Safety is our top priority. Our guides are experienced, trained in first aid, and familiar with the areas they operate in. We also ensure that our vehicles and equipment meet all safety standards.
Our cancellation policy depends on the type of tour:
- Standard Tours: You can cancel up to 48 hours before the tour for a full refund.
- Private Tours: Cancellations must be made 7 days in advance for a full refund.
Yes, you can modify your booking if you need to. Changes must be made at least 48 hours before the tour date, subject to availability. Contact our support team to assist you with changes to your booking.
Yes, full payment is required to confirm your booking. However, in some instances where a client is not able to make full payment, we require a 50% of the total amount to confirm the booking and the balance cleared before the start of the trip. You can pay via credit card, PayPal, or other secure payment methods available on our site.
Yes, we welcome families with children! We offer family-friendly tours, and children often receive discounted pricing.
We recommend you bring:
Comfortable clothing and footwear
A camera to capture the memories!
A water bottle
Sunscreen and a hat
Any personal items like medications, etc.
Check the individual tour pages for additional recommendations based on the nature of the tour.
Yes, we offer discounts for group bookings! If you have a party of 10 or more, please contact us directly, and we’ll be happy to discuss discounted rates.
If you have any further questions, feel free to reach out to us via:
- Email: info@mukuruvalleysafaris.com
- Phone: 256-778-831805
- Live chat (available on our website)
We recommend arriving 15 minutes before your scheduled departure time. If you miss the tour, unfortunately, we cannot offer a refund. However, please get in touch with us, and we may be able to reschedule, depending on availability.
We do not provide travel insurance, but we strongly recommend that all travelers purchase comprehensive travel insurance for peace of mind in case of emergencies, cancellations, or delays.
